01323 894782
- info@pes-electrics.co.uk

Without your business, we wouldn’t have our business so we’re always aware and mindful of customer service. As electricians working throughout Sussex in a competitive sector, our reputation amongst customers in the local area is important to us.

Here at PES we’ve built a great team and implemented some excellent systems. In a nutshell, we have developed a strategy that delivers exactly what our customers need.

Here’s how we work:

The phone will be answered promptly by a human being with a friendly voice – most probably our office manager Debby – who will be pleased to discuss your requirements. (Incidentally, we have an out-of- hours voicemail, as well as an Emergency line with a 2-hour response time)

  • If you are a domestic customer asking for something relatively straightforward, we can offer you an immediate quote and book the works in for you.
  • For commercial clients the same may apply, for example with an Electrical Installation Condition Report (EICR).
  • However, if you are looking for an office re-wiring, electrics for a new build, or for anything requiring more consideration, you’ll most likely speak to our Managing Director and we will book in a site visit.
  • If you are a property developer, a builder or you work within a block management business – again, your requirements may be different or more complex. Talk to us about what you need, and we’ll be happy to work in close partnership with you.

A site visit will take up to an hour and will include:

  • Confirmation of your needs and objectives
  • A scope of the works
  • Timeframes and budgets

Importantly, if you’re a commercial client, we’re keen to learn about the growth plans that you may have for your business. 

Why? Because we offer services that are in effect “modular”, that is, they can be expanded without a re-start of the entire process. You won’t need to spend more than you need to. Furthermore, PES will always identify whatever means we can to help our clients save money on these essential services, so we’ll make pro-active suggestions if we can.

Should your commercial or domestic project require confirmation of our capabilities, we will provide a fully itemised estimate as soon as possible.

Your estimate will contain everything you need to know:

  • Your objectives
  • Deliverables
  • Resources
  • Comprehensive costings

Our prompt, courteous service will impress you immediately. All works will have been fully scoped in advance and we’ll know what needs doing, how to do it and when. If we work in partnership with you, we’re happy to follow your lead or to be a key part of the project management team.

With regular progress meetings for larger projects, we’ll keep you fully up to speed with progress.

And afterwards? With everything spick and span, all you need do is switch on the lights.

If you’re keen to speak to PES, we’d love to catch up with you.
Why not call us on

01323 894782

Or email us here